Last Updated: April 22 2026
DM4PM.com is owned and operated by Mad Capper Studios, Inc. (“Mad Capper”, “we”, “us”, “our”).
These Terms of Service (“Terms”, “Agreement”) govern your use of DM4PM.com, the ScoreBig CRM, our marketing programs, automation tools, video services, coaching, consulting, and all subscription and add-on services provided by Mad Capper Studios, Inc.
By purchasing, subscribing, accessing, or using any DM4PM service, you agree to these Terms.
DM4PM provides digital marketing, automation, CRM tools, video content, templates, advertising services, consulting, training, and related business growth services for property management companies and related industries.
These Terms apply to all current and future DM4PM products, services, subscription plans, add-ons, one-time projects, custom work, consulting, and related offerings provided by Mad Capper Studios, Inc., whether purchased through DM4PM.com, ScoreBig CRM, a proposal, invoice, checkout page, order form, or other written agreement.
Specific pricing, deliverables, included features, and service scope may be described separately on our website, pricing pages, proposals, invoices, order forms, or checkout pages, which are incorporated into your service relationship as applicable.
All DM4PM subscriptions automatically renew every month unless canceled with at least 30 days’ written notice.
Sleep Mode (Paused Account)
You may pause your account instead of fully canceling it.
Cost: $47 per month
Sleep Mode is intended for clients who may want to return later without rebuilding their ScoreBig system from scratch.
Sleep Mode preserves:
Sleep Mode may disable or pause:
If you do not choose Sleep Mode, your account and data may be deleted upon cancellation and may not be recoverable.
You may cancel your subscription or add-on services by providing at least 30 days’ written notice through an approved DM4PM cancellation channel.
Approved cancellation channels include:
Verbal, text, and Slack cancellations are not accepted.
Unless you request earlier shutdown in writing, your access and active services remain available until the later of:
If you request earlier shutdown, DM4PM may disable automations, outbound activity, CRM access, communication features, and related services before the end of the notice period or billing cycle. You understand that requesting early shutdown may prevent completion of data exports, phone-number transfers, or other offboarding tasks.
If you request offboarding assistance and required offboarding items remain unresolved as your next billing cycle approaches, additional charges may apply until the requested offboarding work is completed or the services are fully shut down.
After termination:
Offboarding Responsibilities
Before your final access date, you are responsible for exporting any data you wish to keep, including available contacts, conversations, opportunities, reports, form submissions, appointments, tags, and other accessible records.
If your account includes DM4PM-provisioned phone numbers, you must provide written instructions for whether those numbers should be ported, moved, or released. Phone-number transfer requests cannot be completed until all required information, supporting documentation, and destination details have been submitted.
You are also responsible for updating all third-party lead sources, forwarding rules, forms, and integrations connected to your account, including replacing any DM4PM-managed receiving addresses or routing destinations that should no longer remain active after termination.
This includes updating any lead-source routing that may still point to addresses such as leadsync@scorebig.online in platforms or vendors such as APM, Geek Leads, or any other lead source you use.
DM4PM is not responsible for lost data, missed leads, failed routing, or failed transfers resulting from incomplete offboarding instructions or the client’s failure to complete required offboarding steps before shutdown.
DM4PM may terminate immediately if:
Except for the Limited Performance Guarantee in Section 8:
DM4PM relies on multiple third-party systems, including but not limited to:
Because these platforms are outside our control, you agree that DM4PM is not responsible for:
DM4PM cannot guarantee:
To use DM4PM services you agree to:
Failure to cooperate, communicate, or provide deliverables voids any guarantees.
DM4PM provides communication functionality through the ScoreBig CRM, including SMS, phone calling, voicemail, and email services. These features rely on third-party providers, including but not limited to Twilio (SMS/Voice) and Mailgun (Email).
You acknowledge and agree that:
Message delivery and call quality are dependent on carrier networks and third-party providers and are not guaranteed.
You are solely responsible for compliance with all applicable laws and regulations, including but not limited to TCPA, CAN-SPAM, and A2P 10DLC requirements.
Messaging that violates carrier policies or applicable laws may result in carrier restrictions, number suspension, or account limitations.
All communications sent through your account are the responsibility of the account holder.
SMS, calling, and email usage within the CRM are billed on a usage basis. Charges are deducted only when messages are sent, calls are placed or received, or emails are delivered.
Current estimated usage rates:
SMS: $0.0249 per segment (approximately 400 segments per $10)
Outbound Calls: $0.042 per minute
Inbound Calls: $0.0255 per minute
Email: $0.00675 per email (approximately 1,480 emails per $10)
Message segments are determined by carrier standards and message length. Rates may be updated periodically to reflect carrier fees, regulatory surcharges, provider pricing changes, or platform cost adjustments. Updated rates become effective immediately upon posting within the CRM platform or upon updating this Agreement. Continued use of communication services constitutes acceptance of updated rates.
Certain carriers may impose additional regulatory, compliance, or network surcharges (including A2P 10DLC fees or campaign fees). These charges are outside of DM4PM’s control and will be passed through to the account holder where applicable.
All usage charges are deducted from your CRM wallet balance within the ScoreBig platform.
To help prevent interruption of messaging and calling services, accounts are configured with automatic recharge settings unless otherwise modified by the account holder. The default configuration is:
Recharge amount: $50
Trigger threshold: $10
If the wallet balance reaches $0 or a recharge attempt fails, communication services (SMS, calls, email) may pause until sufficient funds are available.
You are responsible for maintaining a valid payment method on file to support automatic recharge functionality.
Wallet balance, recharge settings, and detailed transaction history can be viewed or adjusted at any time within the CRM by navigating to:
Settings → Billing → Wallet & Transactions
This section provides full transparency into wallet activity and usage charges.
By enabling or using communication features within the CRM, you authorize Mad Capper Studios, Inc. to automatically charge your payment method on file for wallet recharges based on your selected recharge settings. You acknowledge that automatic recharges are required to maintain uninterrupted communication services.
This guarantee applies only to the initial setup fee, not monthly subscriptions.
You may request a refund of the setup fee between:
Day 90 through Day 120
(or before billing month 4 begins)
IF AND ONLY IF all of the following conditions are met:
You must have:
You may request a refund only if DM4PM fails to deliver the core setup:
DM4PM is not responsible for delays caused by the client.
All DM4PM products, materials, and assets are owned by Mad Capper Studios, Inc.
This includes:
The client owns:
Clients do not own:
These remain the sole property of Mad Capper Studios, Inc.
Clients may use DM4PM materials only while on an active paid subscription.
Upon cancellation:
Clients may request to purchase a perpetual license to any individual non-branded or branded video asset for a fee (typically $250–$500 per video).
Your customer data, including contacts, conversations, and leads, remains yours.
Upon cancellation:
Additional offboarding requirements, including phone-number instructions, lead-source updates, and export responsibilities, are governed by Section 3 and the Termination of Services Policy.
DM4PM does not guarantee:
Marketing results vary based on client effort, market conditions, competition, pricing, response time, and other external factors.
You agree not to:
You must attempt private resolution with DM4PM before posting public criticism.
Violation may result in immediate termination and legal action.
To the fullest extent permitted by law:
This remains true even if the possibility of damage was known.
This Agreement is governed by the laws of the State of California.
Any dispute must:
You waive all rights to participate in class actions or jury trials.
DM4PM may update these Terms at any time. Updates take effect once posted on DM4PM.com. Continued use indicates acceptance.
Mad Capper Studios, Inc.
Owner & Operator of DM4PM.com
Email: support@dm4pm.com
Website: https://DM4PM.com