Last Updated: November 22 2025
DM4PM.com is owned and operated by Mad Capper Studios, Inc.
This Termination of Services Policy explains how cancellation, suspension, account closure, and post-termination procedures work for all DM4PM and ScoreBig CRM customers. This Policy is part of—and fully governed by—our Terms of Service.
By using any DM4PM service, you agree to this policy.
1. How to Request Cancellation
To cancel your DM4PM subscription or any add-on services, you must provide:
A minimum of 30 days written notice
Cancellations must be submitted via one of the following:
Verbal cancellations are not accepted.
2. Your Access After You Cancel
When you cancel:
- Your access remains active until the end of your paid billing cycle
- Example:
- Your billing date is the 10th
- You canceled on March 15
- You retain access until April 10
Access does not end immediately unless requested.
During your final month, you may:
- Use your CRM normally
- Export your contacts
- Export conversations and reports
- Download any allowable client-owned materials
- Request Sleep Mode instead of a full shutdown
DM4PM is not responsible for data not exported before your final access date.
3. Sleep Mode (Pause Instead of Cancel)
Instead of canceling, you may place your account into Sleep Mode.
Sleep Mode cost: 10% of your plan price
Examples:
- Core ($297) → Sleep Mode: $29/mo
- Pro ($497) → Sleep Mode: $49.70/mo
- Premium ($1,497) → Sleep Mode: $149.70/mo
What Sleep Mode preserves:
- All CRM data
- Automations
- Customizations
- Workflows
- Funnels/forms
- Pipelines
- Tags
- Your ScoreBig system setup
- Video & social library access (inactive but preserved)
What Sleep Mode disables:
- Active campaign sending
- Automations running
- SMS sending
- Email sending
- Phone call features
- Add-on service work
Sleep Mode is designed for clients who may return later but do not want to lose their setup or start over.
4. Full Cancellation & Data Deletion
If you choose full cancellation, the following occurs after your final access date:
A. Your account is permanently closed
All ScoreBig CRM features stop working.
B. Your data may be permanently deleted
This includes:
- Contacts
- Conversations
- Notes
- Automations
- Workflows
- Pipelines
- Internal forms
- Reporting data
- Integrations
- Call/SMS/email history
Data recovery after deletion is not possible.
C. No DM4PM assets may be used after cancellation
This includes:
- Video library content
- Social media library content
- ScoreBig CRM templates
- Scripts, workflows, automations
- Non-branded video assets
- System videos or campaigns
- Any proprietary content from Mad Capper Studios, Inc.
Continued use without a license or subscription constitutes intellectual property infringement.
D. Custom-branded videos
You may continue using custom videos created for your business only, as long as:
- They include your branding
- They were delivered to you
- They do not contain DM4PM templates, overlays, or elements not licensed to you
Non-branded DM4PM video assets remain the property of Mad Capper Studios, Inc. and cannot be reused outside an active subscription unless you purchase a perpetual license.
5. Refund Policy (Important)
There are no refunds for:
- Monthly subscription fees
- Add-on services
- Usage fees (SMS, phone, email)
- Purchased add-on deliverables
- Ad spend or third-party costs
- Partial months
- Account cancellations
- Missed appointments or calls
Setup Fee Guarantee
The setup fee is refundable only under the Limited Performance Guarantee defined in the Terms of Service and requires:
- Full participation
- All requested assets provided
- 8 of 12 onboarding calls attended
- All access granted
- No delays caused by the client
- 90–120 day window for eligibility
- DM4PM is failing to deliver the promised setup
If any client-caused delays occur, the guarantee is void.
6. Company-Initiated Suspension or Termination
DM4PM may suspend or terminate your account immediately if:
- Payment is overdue by more than 30 days
- You violate the Terms of Service
- You send spam or violate SMS/email compliance
- Your account causes Twilio, Mailgun, SmartLead, or any platform to issue warnings
- You engage in abusive or illegal activity
- You misuse the CRM
- You replicate, copy, or steal DM4PM intellectual property
- You publicly disparage DM4PM without attempting internal resolution
- You engage in fraudulent or unethical behavior
- You refuse to follow A2P/TCPA/CAN-SPAM guidelines
- Your actions endanger platform performance or legal compliance
Suspension does not pause or refund billing.
7. Third-Party Platform Consequences
Your DM4PM account may be impacted by external systems such as:
- Twilio
- Mailgun
- Google
- Facebook
- SmartLead
- Yelp
- Yext
- HighLevel infrastructure
You understand that:
- DM4PM does not control these platforms
- Account suspensions, bans, or outages caused by your usage are your responsibility
- DM4PM is not liable for lost campaigns, deliverability issues, or downtime caused by third parties
Repeated violations of these external systems may result in the termination of your DM4PM account.
8. Exporting Your Data Before Termination
Before your account closes, you may export:
- Contacts
- Pipeline data
- Conversations
- Form submissions
- Calendar appointments
- Opportunities
- Tags
- Email/SMS logs (where available)
DM4PM will not export data on your behalf unless contracted in a separate paid service.
Once your account is terminated, data recovery is not possible.
9. Reinstating a Closed Account
If you wish to return after full cancellation:
- A new setup fee may be required
- Automations and customizations will not be restored automatically
- A new ScoreBig account may need to be created
- Previously delivered DM4PM assets may require re-licensing
If you were suspended for compliance violations, reinstatement is not guaranteed.
10. Questions or Assistance
To discuss cancellation, Sleep Mode, or your account, contact:
support@dm4pm.com
DM4PM Support Team
Mad Capper Studios, Inc.
https://DM4PM.com
