Privacy Policy

Last Updated: November 22 2025

DM4PM.com is owned and operated by Mad Capper Studios, Inc. (“Mad Capper,” “we,” “us,” “our”).

This Privacy Policy explains how we collect, use, share, and protect the personal information of users, customers, and visitors (“you”) who access DM4PM.com, ScoreBig CRM, or any service provided by Mad Capper Studios, Inc.

By accessing or using our website or services, you consent to this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Name
• Company name
• Email address
• Phone number
• Billing information
• Login credentials
• Business data
• Content you upload
• Notes, messages, or communication via ScoreBig CRM
• Survey or form submissions
• Videos or assets provided for content creation
• Support requests and chat messages

B. Information Collected Automatically

When you interact with our website or systems, we automatically collect:

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies
• Pages visited
• Time spent on pages
• Referring/exit URLs
• Interaction with forms, buttons, and UI
• Behavior inside ScoreBig CRM

C. Information Collected Through ScoreBig CRM

For users on ScoreBig CRM, we may collect:

• Contacts you store inside the CRM
• Communications (SMS, email, call logs)
• Website event tracking
• Calendar booking data
• Funnel/form submissions
• Conversation history
• Automations triggered
• Notes and tasks created

We do not sell your CRM data or contact lists.

D. Information from Third-Party Integrations

If you connect outside services to ScoreBig or DM4PM, we may receive information from:

• Twilio (SMS/Phone)
• Mailgun (Email)
• Google/Google Ads
• Facebook/Meta
• LinkedIn
• Yelp
• Microsoft 365
• Yext
• SmartLead (cold email)
• YouTube/Vimeo
• HighLevel systems that power ScoreBig

This data is used only to operate your account and services.

2. How We Use Your Information

We use personal information to:

• Provide and operate ScoreBig CRM
• Deliver DM4PM subscription and add-on services
• Set up campaigns, funnels, automations, forms, and integrations
• Manage billing and account access
• Communicate with you about your services
• Troubleshoot technical issues
• Improve user experience
• Comply with legal requirements
• Conduct training, onboarding, and support
• Produce custom videos or branded content (if applicable)
• Send marketing communications with your consent
• Analyze performance, usage, and system behavior

3. Legal Basis for Processing (If Applicable Under GDPR)

If GDPR applies to your business, we process personal data under these legal bases:

• Contractual necessity (to provide services)
• Legitimate interest (business operations & analytics)
• Consent (email marketing or tracking cookies)
• Legal obligation (tax records, compliance laws)

4. How We Share Information

We do not sell your data.

We may share information with:

A. Service Providers

Trusted partners who help us operate:

• Twilio
• Mailgun
• SmartLead
• Stripe / QuickBooks
• Google Cloud
• AWS or hosting providers
• HighLevel infrastructure (ScoreBig CRM)
• Yext
• Vimeo / YouTube
• Support platforms

These providers process data only to deliver services and must follow strict data protection rules.

B. Agencies or Contractors Working on Your Account

If you use DM4PM add-ons such as:

• Google Ads
• Social Media Management
• Local SEO
• Monthly Video Newsletter
• Cold Email Lead Gen

We may share necessary information with internal or external specialists who perform work for your account.

C. Legal Requirements

We may disclose information if required to:

• Comply with a subpoena or legal process
• Protect our rights
• Prevent fraud or abuse
• Enforce our Terms of Service

5. How We Protect Your Information

We use a combination of technical and administrative safeguards:

• Encrypted data transfers (HTTPS/SSL)
• Secure servers
• Limited employee access
• Multi-factor authentication
• Encrypted passwords
• Secure payment gateways
• Audit logs and monitoring

However, no system can guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Update or correct your data
• Request deletion (where applicable)
• Export a copy of your CRM contacts
• Object to processing
• Withdraw consent for marketing

To exercise these rights, contact:
support@dm4pm.com

7. Data Retention

We retain:

• Account data for as long as your subscription is active
• CRM contacts until you delete them or terminate service
• Billing records for 7 years (legal requirement)
• Data necessary to protect against fraud or enforce agreements

After cancellation:

• You may export your data before your final day
• In “Sleep Mode,” your data remains available
• In full cancellation, your data may be permanently deleted

DM4PM is not liable for data loss after account termination.

8. Cookies & Tracking Technologies

DM4PM uses:

• Cookies
• Pixels
• Session tracking
• Heatmaps
• Analytics tools
• CRM tracking scripts

These help us:

• Identify returning visitors
• Improve page experience
• Track conversions
• Optimize onboarding
• Diagnose problems

You may disable cookies in your browser, but some features may not work.

9. Email, SMS & Communication Consent

By submitting any form, providing your phone number, or using ScoreBig CRM, you consent to:

• Receiving email communications
• Receiving SMS messages
• Receiving automated messages from ScoreBig CRM
• Call recording features (depending on your settings)

You are responsible for ensuring:

• TCPA compliance
• A2P 10DLC registration
• Call recording disclosures
• Unsubscribe handling
• Marketing compliance

DM4PM is not responsible for legal exposure resulting from your use of communication tools.

10. Children’s Privacy

DM4PM does not knowingly collect data from anyone under 18. If we learn such data exists, it is deleted promptly.

11. International Data Transfers

Your information may be processed:

• In the United States
• On servers used by our third-party partners
• In accordance with lawful data transfer mechanisms (e.g., SCCs)

12. Links to Third Party Sites

DM4PM may contain links to external websites. We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect once posted on DM4PM.com.

If updates are material, we will notify users by email or platform notification.

14. Contact Information

If you have questions about this Privacy Policy, contact:

Mad Capper Studios, Inc.
Owner & Operator of DM4PM
Email: support@dm4pm.com
Website: https://DM4PM.com