At DM4PM, we strive to provide the best service possible by ensuring all requests are organized, prioritized, and resolved quickly. Here’s a guide on how to submit support tickets and get the assistance you need.
Best Communication Channels for Quick Assistance:
- Slack: For quick questions or urgent matters that don’t require formal support. For ticket-related issues, please submit them through our preferred methods below.
- Email: Ideal for sales, billing, or detailed inquiries.
- Chat Widget (in ScoreBig software): For app-related questions. Our 24/7 team can handle these, and they’ll forward anything complex to us.
- Phone: You can always call or text us at:
- Zoom: For hands-on support, schedule a meeting with Matthew (sales/strategy) or Derick (operations/tech support).
Best Practices for Submitting Support Tickets:
To ensure your requests are processed efficiently, please follow these steps:
- Create a Ticket on the Website
- The quickest way to submit a ticket is through our website:
- https://www.dm4pm.com/support/. This will immediately log your request in our system, allowing for prompt resolution.
- Create a Ticket via Email
- If you prefer email, send your request to support@dm4pm.com. We’ll create a support ticket for you and respond as soon as possible. When submitting via email, avoid CC’ing the entire team unless it’s urgent.
- Create a Ticket via Slack
- If you need to use Slack, please title the main thread with your objective and provide context in the body. Use subthreads to keep communication organized by topic.
By following these steps, we can provide faster and more organized support. Thank you for helping us serve you better!
